 For your next purchase, try The WriteCard Debit Card and use Only One Card for Everything. It's the ultimate convenience! The WriteCard provides you with 24-hour checking account & cash
access anywhere you go worldwide,at any CIRRUS, Pulse, Maestro, CU24, CUHere
and Member Access ATM locations.
The WriteCard Fraud System Helps Prevent Debit Card Fraud
 RiverLand Credit Union has implemented the a Fraud Detection System to
help protect our members' from potential debit card fraud. The system
uses state-of-the-art technology to analyze
authorization requests for your debit card in real time and compares them to your
purchase history as well as current fraud trends.
If abnormal transaction
patterns are detected, an agent will call you and identify themselves
by saying that they are from the Fraud Servicing Center calling on behalf of
RiverLand Credit Union and that they are calling to verify suspicious transactions
on your
account. If the transactions cannot be verified, the card will be blocked.
If you receive a call asking about a purchase made with your RiverLand
debit card, please take a moment to speak with our fraud investigator to verify
your account activity. Be assured, our
agents will never ask for your personal financial information over the phone so be cautious and never
reveal any personal financial information over the phone regardless of who
the caller claims to be. Below is a list of the limited information that will be requested by our fraud investigator.
| To verify your transactions and have
a block removed from your account call: |
| United States 800-411-8498 ~ International 206-352-3516 |
You will be asked to verify your identity and asked for:
- the assigned case number given to you in a message left for you, if you do not have your case number you may be asked for your card number
- if a particular transaction is one that you initiated
|
| You will NEVER be contacted by e-mail, or text messaging,
and NEVER asked for: |
- your Social Security Number
- your PIN
- the expiration date on your card
- the CVC number, the 3 digit number on the signature line on the back of
your card
- your date of birth
- your billing address or zip code
- your phone number
- or any personal or financial information other than that which is listed in the section above
|
Call, Toll-Free, to Report a Card, 24-Hours a Day, 7-Days a Week!
Lost or Stolen WriteCard Debit Card: 866-546-8273
Blocked WriteCard Debit Card:
United States 800-411-8498 ~ International 206-352-3516
Lost or Stolen MasterCard Credit Card: 800-325-3678
Blocked MasterCard Credit Card:
United States 800-437-9392 ~ International 727-556-9000 call collect
Member Service MasterCard Credit Card: 800-423-7503
For More Information or for Assistance:
Call the accounting department during normal business hours Monday - Friday,
9:00 am - 4:00 pm, at 504-576-5800x4 or 1-800-586-4RCU(4728)x4.
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Because of escalating international fraud RiverLand MasterCards, credit and debit, are automatically blocked from international use. If you are planning a trip outside of the U.S. and you would like to use your RiverLand MasterCard while traveling, please contact us and let us know the countries where you would like to access your account and we will temporarily authorize use. You may contact us M-F 9am-4pm at 504.576.5800x4 or 800.586.4RCU(4728)x4 or you may send us a secure e-mail.
In your message be sure to include:
Your name
Master Card #
Daytime phone
Daytime e-ddress
List all countries where you would like use of your card
List the dates you will be in each country and when you will return home
All information is required. We will not process your request without complete information. |
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