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Can't find what you're looking for?
Use
the search feature below to search all pages on the RiverLand website.
Who is eligible to use RiverLand services & How do I Join?
For complete information on membership eligibility, click here.
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How do
I remove a signer from my account?
The joint owner can send a note instructing us to remove their name (signature
notarized) or we can close your existing account by opening a new account and
transferring funds.
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How do
I stop the insurance on my loan?
Send coorespondence to the credit union requesting the Credit Life and/or Disability
insurance stop. This coorespondence must bear your singnature and that
of any joint borrowers or co-signers on your loan.
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When
are the Credit Union offices open?
Check for current office hours.
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How do
I change my name on my account?
Once you have changed your name with Social Security, please call or send us
an email requesting a new membership application. If you choose to add a joint owner,
you can do so at the same time. Once we receive the application, we will place an order
to replace the account access cards you currently have.
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How can
I change my address online?
Address changes are acceptable in writing only..
Click here to download the address
change form. Then sign and mail, fax, or deliver it to the office
nearest you:
Credit Union Address:
RiverLand Credit Union
639 Loyola Avenue - Suite 220
New Orleans, LA 70113
Inter-Office L-ENT-RCU
Fax (504) 576-5805
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Where
should I mail my loan and MasterCard payments?
Both loan and MasterCard payments should be mailed to:
RiverLand Credit Union
639 Loyola Avenue - Suite 220
New Orleans, LA 70113
Inter Office L-ENT-RCU
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How do
I replace a lost, stolen, or blocked MasterCard, debit or credit card?
First, be sure to report your card as lost or stolen:
Lost or Stolen WriteCard Debit Card: 866-546-8273
Blocked WriteCard Debit Card: United States & International 888-685-2265
Lost or Stolen MasterCard Credit Card: 800-325-3678
Blocked MasterCard Credit Card: United States 800-437-9392 International 727-556-9000 call collect
For More Information, to Replace Your Card, or for Assistance:
Call the accounting department during normal business hours Monday - Friday, 9 am - 4 pm, at 504-576-5800x4 or 1-800-586-4RCU(4728)x4. Back to Top
What
are the minimum balance requirements for checking and savings accounts?
Regular Savings account:
$5 minimum (plus a $1 opening, non-refundable, fee)
$105 minimum to earn dividends
Regular Checking account:
$25 minimum (to cover the cost of printing your first order of checks)
Money Market Checking account:
$1000 minimum
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Who
owns RiverLand?
Most financial institutions are owned by their stockholders, who purchase a part of the
institution with the intention of making money from their investment. A credit union
doesn't operate in this manner. Each credit union member owns one "share" of
the financial co-op. As an owner, members are entitled to vote on the election of member representatives
to serve on the Board of Directors. Click here to
learn more about what makes credit unions unique from banks.
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Is my
savings on deposit at RiverLand insured?
 Yes. Member accounts are federally insured to at least $250,000
by the National Credit Union Share Insurance Fund (NCUSIF), an agency of the Federal Government,
the National Credit Union Administration (NCUA).
 NCUA Deposit Insurance
This brochure provides detailed information about your deposit insurance.
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How do I close my RiverLand account(s)?
You can send an e-mail, visit a branch or write to us requesting that a closing check be issued. Remember, you are not required to close your account if you move or leave your employment that made you eligible for RiverLand membership. As long as you maintain an open Regular Share Savings account with a balance of $25 or more, your membership may remain active for your lifetime, regardless of where you later work or live.
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Is email
I send to RiverLand secure?
E-mail sent through the Internet is not encrypted and therefore, is not secure.
For your own protection, do not use email to send us confidential information
such as account numbers, credit card numbers, changes of address, PIN numbers,
passwords, especially your social security # or other important information.
Do not use email to send time-sensitive instructions. If you require immediate or
time-sensitive assistance, call us at (504) 576-5800 our toll-free number at 800-586-4RCU (5728) during office
hours. In order to serve you, your email message is subject to review
by the credit union’s management, officers and employees.
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CAN'T
FIND THE ANSWER TO YOUR QUESTION?
If you cannot find the information you need on our website, please let
us know. We'll answer your question personally and if it's an answer
that your fellow members may also like to know, we will add it to this Member
FAQ Forum.
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